Counties Served: Chelan, Douglas

If you receive cash or food assistance, you will be issued an Electronic Benefits Transfer (EBT) Card.

This card is also called a \"Quest Card\".

You use this card like a debit card to purchase items at stores.

You will need to know your 4 digit PIN (Personal Identification Number) to use your card.

You will be given a detailed booklet describing how to use your card when you are approved for benefits.

Walk-in services will be available from 8am - 5pm every business day. Customers who check in by 2pm will be served that day. Lobby Navigators will be available to assist customers with routine items - paperwork drop off and online services will continue to be available until 5pm.

Hours of Operation: Monday - Friday 8am - 5pm
Same Day Application Services: Monday - Friday 8am - 2pm
EBT Issuance: Monday - Friday 10am - 2pm